Returns & Refund Policy
Last updated: November 22, 2025
At A1direct , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns & Refunds Policy ensures that you can easily return items in accordance with UK consumer protection laws.
1. Returns Process
You may return your purchase within 30 days of receiving your order for a full refund or exchange, provided that the following conditions are met:
- The items must be unused, unworn, and in their original condition, with all tags and packaging intact.
- You must provide proof of purchase (such as an order confirmation email or receipt).
To initiate a return, please contact us at sales@a1direct.co.uk with the following details:
- Your order number
- The product(s) you wish to return
- The reason for your return
Once we receive your return request, we will send you further instructions on how to send the item back. Please ensure the item is securely packaged to prevent damage during return shipping.
2. Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment.
- Refunds will be processed within 14 days of us receiving the returned item.
- Please note that shipping costs for returning items are the responsibility of the customer, unless the product is faulty or incorrect.
3. Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible so we can resolve the issue. We will cover the cost of returning faulty or incorrect items, and you will be entitled to a full refund or exchange.
Please contact us at sales@a1direct.co.uk to arrange for a return and provide photos or details of the issue to assist us in processing your claim.
4. Exchanges
If you would like to exchange an item for a different size, colour, or product, you may return the original item and place a new order for the replacement. The usual return procedure applies.
5. Consumer Rights
Your statutory rights as a consumer are not affected by this policy. In addition to our returns policy, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013. If you choose to cancel your order under these regulations, we will refund the full amount, including standard delivery costs. Please contact us within 14 days of receiving the goods to initiate the cancellation.
6. Shipping Fees for Returns
- Customers are responsible for return shipping costs unless the product is faulty or incorrect.
- We recommend using a tracked shipping service to ensure that your return reaches us safely. We cannot be held responsible for lost or damaged items during the return process.
7. How to Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
📧 Email: sales@a1direct.co.uk
📞 Phone: +44 7814407899
📍 Address: United Kingdom